How should requests be routed?
Hosting, domain, DNS, e-mail, SSL, migration and performance matters should start from the contact form or the customer's existing support channel.
What should be prepared before contact?
It helps to provide the domain, service name, symptom description, time of occurrence, error messages and whether the issue concerns WWW, e-mail, DNS or panel access.
Support as part of the offer
Technical support is a hosting advantage: configuration, integration, performance, migrations and issue analysis require a real operator team.