When this matters
Customers often request full account restore when one directory, database table or mailbox would be enough.
How to think about hosting backups: files, database, mail, frequency, restore point and restore testing.
Practical checklist
- define whether files, database or mail are needed
- provide date and time before the issue
- preserve current state before overwrite
- after restore, test website, forms and mail
How Hostilla.pl helps
Every Hostilla.pl account has backups, and support can match restore scope to the specific problem.
What to prepare before contacting support
If you need support, include the domain, account name, time of the problem, exact error message, recent changes and one example URL or mailbox. This lets support check DNS, SSL, mail logs, PHP, database, backups and application configuration faster.
Next useful steps
This guide is part of a topical cluster. Use the links below to continue through related Hostilla.pl instructions.