Common quick answers
1. How to log in to the Hostilla customer panel?
You can go to the Hostilla customer panel from the home page via the "Your account" icon or directly via the link:
https://hostilla.pl/Customer/Default.aspx
The customer panel is used to handle services, domains, payments, invoices, subscriber data and notifications. This is not the same as cPanel or webmail. After logging in to the customer panel, you can check active services, domains, payment status and go to selected administrative functions.
If you want to manage your website, email, databases, PHP, SSL certificates or backups, the right place is usually the cPanel assigned to your specific hosting account. If you want to read email through a browser, use webmail.
If you have forgotten your password to the customer panel, use the password reminder/reset option or write to support from the authorized e-mail address assigned to your account. For security reasons, do not send your password in the body of the message.
2. How to regain access to the Hostilla client panel?
If you cannot log in to the Hostilla client panel, first use the password reset option available when logging in to the panel:
https://hostilla.pl/Customer/Default.aspx
A link or reset instructions will be sent to the email address associated with the customer's account. For safety reasons, access reset should be performed by a person whose address is saved in the subscriber data or as an authorized contact.
If you no longer have access to the email address associated with your account, please contact Hostilla Support. In the request, provide data that allows you to verify the owner of the services, e.g. company name or subscriber's name and surname, domain, customer number or last invoice number. Support may ask for additional verification, because access to the customer panel allows you to manage services, domains and payments.
Do not send the password in the body of the message. The password should be set manually by the reset mechanism or changed after secure access verification.
3. How to change the password to the customer panel?
You can change the password to the client panel after logging in to the Hostilla panel:
https://hostilla.pl/Customer/Default.aspx
Once logged in, go to your account settings or user details and select the option to change your password. The new password should be different from the passwords you use for email, cPanel, WordPress or other services.
For security, we recommend using a long password saved in your password manager. Do not set the same password in the customer panel, cPanel and e-mail box, because taking over one service could facilitate access to subsequent ones.
If you do not know your current password, please use the password reset mechanism when logging in. If you do not have access to the e-mail address assigned to your account, please contact technical support from an authorized address or have data ready to verify the owner of the services.
4. How do I add or change an authorized contact email address?
An authorized email address is an address from which the service owner or authorized person can contact support regarding account, domain, payment and hosting services. Thanks to this, support knows that the report comes from an authorized person.
It is best to change or add such an address after logging in to the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
In the panel, check the subscriber details, contact details or account settings. If the panel allows you to add an additional technical contact or change the e-mail address, enter the current address to which you have permanent access.
If you cannot change the address yourself, write to support from your current authorized address. If the old address does not work, please prepare details to verify the owner of the services, e.g. company name, domain, customer number, invoice number or other information confirming the right to the account.
We do not recommend using an email address on the same domain as your only emergency contact if that domain and email are hosted on the same account. It's also a good idea to have an external contact address that works even if there's a problem with your domain or email.
5. How to authorize contact with support?
Contact with Hostilla support is authorized primarily by the e-mail address assigned to the customer account, domain registrant or authorized technical contact. If you write from such an address, technical support can more quickly verify that the report applies to your services.
For technical matters, please provide the specific service or domain affected by the problem in your report. In matters requiring changes to the account, domain, DNS, mail, payments or subscriber data, support may ask for additional confirmation of identity or authorizations.
If you are writing from an address that is not associated with your account, please include information to help verify it, e.g. company name, subscriber's name and surname, domain, customer number, invoice number or service description. Do not send passwords in the body of the message.
For ongoing technical support, it is best to add the right people as authorized contacts or report matters from the addresses saved in the customer panel. This protects your account against unauthorized changes and speeds up the processing of requests.
6. How to log in to cPanel?
You can log in to cPanel from the Hostilla client panel or directly via the cPanel address assigned to your hosting account.
The most convenient path is:
- Enter the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
- Choose the right hosting service.
- Open access to the hosting/cPanel administration panel, if the service has such an option in the panel.
Direct entry via domain often also works, e.g.:
https://twojadomena.pl/cpanel
https://cpanel.twojadomena.pl
The address can only work when the domain is already directed to Hostilla servers and the DNS has had time to refresh. If the domain has recently been moved or the DNS records have recently been changed, direct addressing via domain may temporarily not work.
For cPanel, you use your hosting account login and password, not your email password. After logging in, you can manage email, databases, files, PHP, SSL/AutoSSL, backups, WordPress, WP Toolkit, Installatron and other hosting tools.
7. Can you access cPanel from the customer panel?
Yes, if a given hosting service has access to cPanel, the most convenient way to access it is from the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
After logging in, select the appropriate hosting service and look for the option to go to the hosting admin panel or cPanel. This method is especially convenient when the domain has recently been transferred, the DNS is still refreshing or the direct address is still therecpanel.twojadomena.pltemporarily not working.
Customer panel and cPanel are two different systems. The customer panel is used to handle services, payments, invoices and domains. cPanel is used for technical management of hosting: mail, files, databases, PHP, SSL/AutoSSL, backups, WordPress, Installatron and WP Toolkit.
8. Can you access cPanel via`domena.pl/cpanel`
Yes, in many cases you can enter cPanel through an address in the form:
https://twojadomena.pl/cpanel
This address works when the domain already points to the correct Hostilla server, the DNS records are refreshed, and the hosting configuration supports such a shortcut. If the domain has just been transferred, you have changed DNS servers or the A record, entry viatwojadomena.pl/cpanelmay not work temporarily.
If the domain address does not open cPanel, try entering through the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
You can also use the technical address of the server if it was provided in the service activation message or by support. This is especially useful before a full DNS switchover.
Remember that the cPanel login and password are hosting account details, not e-mail details or a password to the customer panel.