23 questions in this topic
Expand a question to see the answer. The content is visible in HTML and can be indexed by search engines.
1. How to log in to the Hostilla customer panel?
You can go to the Hostilla customer panel from the home page via the "Your account" icon or directly via the link:
https://hostilla.pl/Customer/Default.aspx
The customer panel is used to handle services, domains, payments, invoices, subscriber data and notifications. This is not the same as cPanel or webmail. After logging in to the customer panel, you can check active services, domains, payment status and go to selected administrative functions.
If you want to manage your website, email, databases, PHP, SSL certificates or backups, the right place is usually the cPanel assigned to your specific hosting account. If you want to read email through a browser, use webmail.
If you have forgotten your password to the customer panel, use the password reminder/reset option or write to support from the authorized e-mail address assigned to your account. For security reasons, do not send your password in the body of the message.
2. How to regain access to the Hostilla client panel?
If you cannot log in to the Hostilla client panel, first use the password reset option available when logging in to the panel:
https://hostilla.pl/Customer/Default.aspx
A link or reset instructions will be sent to the email address associated with the customer's account. For safety reasons, access reset should be performed by a person whose address is saved in the subscriber data or as an authorized contact.
If you no longer have access to the email address associated with your account, please contact Hostilla Support. In the request, provide data that allows you to verify the owner of the services, e.g. company name or subscriber's name and surname, domain, customer number or last invoice number. Support may ask for additional verification, because access to the customer panel allows you to manage services, domains and payments.
Do not send the password in the body of the message. The password should be set manually by the reset mechanism or changed after secure access verification.
3. How to change the password to the customer panel?
You can change the password to the client panel after logging in to the Hostilla panel:
https://hostilla.pl/Customer/Default.aspx
Once logged in, go to your account settings or user details and select the option to change your password. The new password should be different from the passwords you use for email, cPanel, WordPress or other services.
For security, we recommend using a long password saved in your password manager. Do not set the same password in the customer panel, cPanel and e-mail box, because taking over one service could facilitate access to subsequent ones.
If you do not know your current password, please use the password reset mechanism when logging in. If you do not have access to the e-mail address assigned to your account, please contact technical support from an authorized address or have data ready to verify the owner of the services.
4. How do I add or change an authorized contact email address?
An authorized email address is an address from which the service owner or authorized person can contact support regarding account, domain, payment and hosting services. Thanks to this, support knows that the report comes from an authorized person.
It is best to change or add such an address after logging in to the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
In the panel, check the subscriber details, contact details or account settings. If the panel allows you to add an additional technical contact or change the e-mail address, enter the current address to which you have permanent access.
If you cannot change the address yourself, write to support from your current authorized address. If the old address does not work, please prepare details to verify the owner of the services, e.g. company name, domain, customer number, invoice number or other information confirming the right to the account.
We do not recommend using an email address on the same domain as your only emergency contact if that domain and email are hosted on the same account. It's also a good idea to have an external contact address that works even if there's a problem with your domain or email.
5. How to authorize contact with support?
Contact with Hostilla support is authorized primarily by the e-mail address assigned to the customer account, domain registrant or authorized technical contact. If you write from such an address, technical support can more quickly verify that the report applies to your services.
For technical matters, please provide the specific service or domain affected by the problem in your report. In matters requiring changes to the account, domain, DNS, mail, payments or subscriber data, support may ask for additional confirmation of identity or authorizations.
If you are writing from an address that is not associated with your account, please include information to help verify it, e.g. company name, subscriber's name and surname, domain, customer number, invoice number or service description. Do not send passwords in the body of the message.
For ongoing technical support, it is best to add the right people as authorized contacts or report matters from the addresses saved in the customer panel. This protects your account against unauthorized changes and speeds up the processing of requests.
6. How to log in to cPanel?
You can log in to cPanel from the Hostilla client panel or directly via the cPanel address assigned to your hosting account.
The most convenient path is:
- Enter the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
- Choose the right hosting service.
- Open access to the hosting/cPanel administration panel, if the service has such an option in the panel.
Direct entry via domain often also works, e.g.:
https://twojadomena.pl/cpanel
https://cpanel.twojadomena.pl
The address can only work when the domain is already directed to Hostilla servers and the DNS has had time to refresh. If the domain has recently been moved or the DNS records have recently been changed, direct addressing via domain may temporarily not work.
For cPanel, you use your hosting account login and password, not your email password. After logging in, you can manage email, databases, files, PHP, SSL/AutoSSL, backups, WordPress, WP Toolkit, Installatron and other hosting tools.
7. Can you access cPanel from the customer panel?
Yes, if a given hosting service has access to cPanel, the most convenient way to access it is from the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
After logging in, select the appropriate hosting service and look for the option to go to the hosting admin panel or cPanel. This method is especially convenient when the domain has recently been transferred, the DNS is still refreshing or the direct address is still therecpanel.twojadomena.pltemporarily not working.
Customer panel and cPanel are two different systems. The customer panel is used to handle services, payments, invoices and domains. cPanel is used for technical management of hosting: mail, files, databases, PHP, SSL/AutoSSL, backups, WordPress, Installatron and WP Toolkit.
8. Can you access cPanel via`domena.pl/cpanel`
Yes, in many cases you can enter cPanel through an address in the form:
https://twojadomena.pl/cpanel
This address works when the domain already points to the correct Hostilla server, the DNS records are refreshed, and the hosting configuration supports such a shortcut. If the domain has just been transferred, you have changed DNS servers or the A record, entry viatwojadomena.pl/cpanelmay not work temporarily.
If the domain address does not open cPanel, try entering through the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
You can also use the technical address of the server if it was provided in the service activation message or by support. This is especially useful before a full DNS switchover.
Remember that the cPanel login and password are hosting account details, not e-mail details or a password to the customer panel.
9. Can you access cPanel via`cpanel.domena.pl`
Yes, address in the form:
https://cpanel.twojadomena.pl
may lead to cPanel if subdomaincpanelis handled correctly in DNS and the domain directs to the correct Hostilla server.
If the domain has recently been moved, DNS may still point to the old server. Thencpanel.twojadomena.plit may not work or may open the wrong place. In such a situation, it is best to enter cPanel from the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
or use the technical server address provided when activating the hosting.
If your browser shows an SSL certificate warning forcpanel.twojadomena.pl, this usually means that the domain or subdomain does not have the correct certificate issued yet or the DNS has not had time to refresh. After correctly pointing the domain to hosting, cPanel/AutoSSL can automatically issue a certificate for the appropriate names.
10. What to do if cPanel does not open after DNS migration?
If cPanel doesn't open after DNS migration, first check if the domain actually points to the Hostilla server anymore. After changing DNS servers or DNS records, refreshing may take from several minutes to several dozen hours, depending on the TTL and cache memory on the operators' side.
During DNS propagation, addresses like:
https://twojadomena.pl/cpanel
https://cpanel.twojadomena.pl
they may still lead to an old server or may not work properly.
In this situation, use one of the safe paths:
- Log in to the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
- Access cPanel from the appropriate hosting service, if the panel provides such a shortcut.
- Use the technical server address provided in your hosting activation data or by support.
If the issue persists after a full DNS refresh, please report the issue to Technical Support. In the report, provide the domain, address where you are trying to access cPanel, the time of the DNS change and the screenshot or content of the error visible in the browser.
11. How to change cPanel password?
You can change the cPanel password depending on how a given hosting service is operated: from the Hostilla client panel, from cPanel itself or with the help of support if you do not have access to the current password.
First, log in to the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
Then select the right hosting service and check if there is an option to change the password for the hosting admin panel/cPanel. If you can log into cPanel, your password can usually be changed in your cPanel account/user settings as well.
The password for cPanel should be strong and different from the password for the customer panel, e-mail box, FTP, WordPress or online store. cPanel gives access to website files, e-mail, databases, SSL, backups and applications, so its password should be treated as particularly important.
If you do not know your current password or cannot enter cPanel, use the reset method via the customer panel or write to support from an authorized e-mail address. Do not send the password in the body of the report.
12. How to reset cPanel password without knowing the old password?
If you don't know your current cPanel password, try resetting it from the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
After logging in, select the appropriate hosting service and check if there is an option to change or reset the password for the hosting administration panel/cPanel. In some services, resetting may require confirmation by the account owner or contacting support.
If you are unable to reset your password yourself, please email support from an authorized email address. In your request, please provide the domain or name of the hosting service to which cPanel applies. Support should not ask you for your current password or to send a new password in the body of the message.
After the reset, set a new, strong password and save it in your password manager. If you suspect that your previous password may have been compromised, also check FTP users, email accounts, WordPress/CMS, site files, and active email redirects.
13. How to access webmail?
You can access webmail without an email program, directly in your browser. The most commonly used address is:
https://twojadomena.pl/webmail
or:
https://webmail.twojadomena.pl
Enter your full email address as your login, e.g.biuro@twojadomena.pl, and the password for this specific mailbox. This is not a client panel password or a cPanel password.
You can also access webmail from cPanel: in the email accounts section, select a given mailbox and the option to check email. This is convenient when the domain and address have recently been transferredwebmail.twojadomena.plnot working yet due to DNS refresh.
If webmail shows a certificate error or does not open after domain migration, check if the domain already points to Hostilla servers. After correct DNS routing, the SSL certificate for webmail can be issued automatically by cPanel/AutoSSL.
14. Can you access webmail via`domena.pl/webmail`
Yes, you can usually access webmail via the following address:
https://twojadomena.pl/webmail
This address works if the domain points to the correct Hostilla server and the DNS configuration is already refreshed. After entering the address, the email login screen should appear.
Enter the full mailbox address as your login, e.g.biuro@twojadomena.pl. The password is the password for this specific email box, not the password for the client panel or cPanel.
Iftwojadomena.pl/webmaildoes not work after moving the domain, DNS may still point to the previous server. Then try to access webmail from cPanel or use the technical server address if it was provided when activating the hosting.
15. Can you access webmail via`webmail.domena.pl`
Yes, address in the form:
https://webmail.twojadomena.pl
can lead to webmail if domain and subdomainwebmailare correctly directed to the Hostilla server.
If your domain has recently been transferred or you have changed your DNS,webmail.twojadomena.plit may be down for some time or point to an old server. In such a situation, you can access webmail from cPanel or use the technical address of the server provided when activating the service.
If the browser shows an SSL certificate warning, it most often means that the DNS is not fully refreshed yet or the certificate for the subdomainwebmailhas not been issued yet. After correctly pointing the domain, cPanel/AutoSSL can automatically issue a certificate for webmail.
To log in, use your full email address as your login, e.g.biuro@twojadomena.pl, and the password for this box.
16. Is your full email address your webmail login?
Yes, you enter your full e-mail address as a login in webmail, e.g.:
biuro@twojadomena.pl
Do not enter just the beginning of the address, e.g.biuro, unless support has clearly provided a different configuration for a specific service.
The webmail password is the password for that specific mailbox. This is not a password for the Hostilla, cPanel, FTP or WordPress client panel.
If you have forgotten your mailbox password, you can change it in cPanel in the email accounts section or ask the person managing the hosting to change the password. After changing your password, remember to update it also in your email programs, e.g. Outlook, Thunderbird, Apple Mail, eM Client or on your phone.
17. What to do when webmail rejects valid password?
If webmail rejects your password, first check that you are entering your full email address as your login, e.g.biuro@twojadomena.pl, not just the name of the box. Also make sure you don't copy the password with a space at the beginning or end.
If the password still doesn't work, change your cPanel mailbox password in the email accounts section and try logging in again. After changing your password, also update it in your email programs and phones, because an old password saved in Outlook, Thunderbird, Apple Mail, eM Client or your phone may cause subsequent failed logins.
If access is still blocked after multiple login attempts, it is possible that server security has temporarily restricted connections from your IP address. In this case, wait a while or report the problem to support. In the report, provide the mailbox address, domain, time of the login attempt, the IP address from which you are connecting, and the error message.
If webmail works and the problem occurs only in the e-mail program, the cause is usually the configuration of the e-mail client: wrong login, port, encryption or lack of SMTP authentication.
## Topics to include in this pack
- CSF/LFD locks after incorrect logins to cPanel, webmail, IMAP/POP3/SMTP, FTP/SSH or application panels.
18. What does CSF/LFD block mean and what should I do if I can't access cPanel, webmail, FTP or email?
CSF/LFD are mechanisms that protect the server against suspicious or repeated access attempts. CSF acts as a firewall, and LFD monitors, among others: failed logins and unusual activity. If too many failed login attempts occur from a single IP address, the server may temporarily block that address.
The most common causes of blockage are:
- repeatedly entering the wrong password for cPanel, webmail, FTP, SSH or e-mail,
- e-mail program saved with the old password, which tries to log in every now and then,
- a phone or computer with an outdated mailbox password,
- incorrect SMTP/IMAP/POP3 configuration,
- script or CMS trying to log in with incorrect data,
- an infected device or an application making multiple connections.
If you suspect a CSF/LFD block, check your current IP address, e.g. by entering "my IP" in the search engine, and send it to support along with information about the service you are trying to access: cPanel, webmail, FTP, SSH, IMAP, SMTP or website. Also provide the time of the login attempt and the error message.
Before attempting to log in again, correct any passwords you have saved in your email clients, phones, FTP, WordPress, or other applications. If the old password is still saved in one of the devices, the lock may return after being removed by support.
19. What to do when the browser blocks pop-up panel windows?
Some functions of the client panel, cPanel or webmail may open an additional window or a new tab. If nothing happens when you click the button, your browser may have blocked the pop-up window.
Check your browser's address bar. Chrome, Edge, Firefox, and Safari usually show a popup lock icon on the right side of the address bar. Click it and allow pop-ups for the Hostilla domain or for the panel address.
After unblocking the popups, refresh the page and try the operation again. If you use add-ons that block ads or scripts, also check if they are blocking panel elements.
To be safe, only allow pop-ups for trusted addresses, e.g.hostilla.pl, customer panel, cPanel or webmail. Do not disable this protection globally for all sites.
20. How do I share a service with another user?
It is safest not to share your password to the customer panel, cPanel or e-mail box with another person. If someone else is going to help with the website, email, DNS, or billing, it's best to give them appropriate, limited access where possible.
Depending on the scope of work, you can:
- add a person as a technical contact or authorized contact in the customer panel,
- create a separate FTP/SFTP account to work on website files,
- create a separate email account,
- create a user in WordPress or another CMS with the appropriate role,
- transfer access to a specific service via cPanel, if a given function allows it.
If a person is to contact support on your behalf, they should be entered as an authorized contact or write from the e-mail address assigned to the account. Otherwise, support may refuse to make changes or ask for additional verification.
Once you're done working together, delete unnecessary accounts, change passwords, and check for active mail redirections, FTP users, CMS users, or access keys.
21. How to enable access for customer support or administrator?
If a customer's support or administrator is to help configure the service, it is best to grant him or her only the access needed to perform a specific task. Don't send passwords in the body of an email if a more secure method can be used.
Depending on the problem, this may be enough:
- access to the customer panel through an authorized contact,
- separate FTP/SFTP account for website files,
- separate WordPress or other CMS user,
- access to a specific mailbox,
- diagnostic data without the full password, e.g. domain, error message, event time, IP address.
If Hostilla support needs to perform administrative tasks on the service side, they may ask for confirmation from an authorized e-mail address or for additional verification of the account owner. In many cases, support is able to check the server-side configuration without asking the client for a password.
After completing the work, remove temporary access or change the password, especially if access was granted to an external contractor. It's also worth checking CMS users, FTP, mail redirection and technical accounts.
22. How to check which hosting account a domain is assigned to?
First, log in to the Hostilla client panel:
https://hostilla.pl/Customer/Default.aspx
In the panel, check the list of domains and hosting services. If the domain and hosting are hosted on the same customer account, you can usually establish the association by the domain name, service name, DNS configuration, or service description.
You can also log in to cPanel and check the domain sections, such as domains, secondary domains, aliases, subdomains, or DNS zone. If the domain is added to a given cPanel, it will be visible in the configuration of this hosting account.
If the domain is registered with Hostilla, but the website or email is hosted on a different server, check its DNS servers and DNS records. The domain can be maintained with us as a registration, but point to external hosting.
If you are unsure, please write to support from an authorized e-mail address and provide your domain name. Support can check whether the domain is assigned to a Hostilla hosting service or just registered and directed elsewhere.
23. How to distinguish between a client panel, cPanel, webmail and a CMS application panel?
At Hostilla you can find several different panels. Each one serves a different purpose and usually has separate login details.
The Hostilla customer panel is used to handle services, domains, payments, invoices, subscriber data and contact with support:
https://hostilla.pl/Customer/Default.aspx
In the customer panel on the Hostilla portal, you manage various services assigned to the customer account. You can have many separate hosting accounts there, e.g. when you run websites for several of your own companies, projects or clients and you want to separate their hosting, email, domains and technical settings.
cPanel is used to technically manage a specific hosting account: email accounts, site files, databases, PHP, SSL/AutoSSL, backups, WordPress, WP Toolkit, Installatron and domain settings on that hosting.
Webmail is used to read and send email through a browser. You log in with your full email address, e.g.biuro@twojadomena.pl, and the password of this mailbox.
The CMS application panel, e.g. WordPress, Joomla, PrestaShop or an online store, is used to manage website content. This is a separate application panel with its own users and passwords.
If the password for one panel does not work, it does not necessarily mean there is a problem with the other panels. The password for the client panel, cPanel, webmail and WordPress can be different and usually should be different for security reasons.