When this matters
The cause may be simple: PHP syntax error, incompatible PHP version, broken .htaccess, resource limit or plugin conflict.
How to diagnose 500 error: PHP, .htaccess, error_log, plugins, PHP version, file permissions and recent changes.
Practical checklist
- check error_log in the website directory
- revert the last change or plugin
- compare PHP version with app requirements
- provide support with URL and error time
How Hostilla.pl helps
Hostilla support can compare the 500 error with PHP logs, LVE, cache and recent file changes to identify the cause faster.
What to prepare before contacting support
If you need support, include the domain, account name, time of the problem, exact error message, recent changes and one example URL or mailbox. This lets support check DNS, SSL, mail logs, PHP, database, backups and application configuration faster.
Next useful steps
This guide is part of a topical cluster. Use the links below to continue through related Hostilla.pl instructions.
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