When this matters
A transfer may get stuck due to a wrong code, transfer lock, mismatched registrant data or no access to the e-mail address.
What AuthInfo or EPP is, when it is needed, how to transfer a domain and why registrant data must be correct.
Practical checklist
- obtain the current AuthInfo/EPP code
- check registrant data and e-mail
- make sure the domain is not locked
- after transfer, check DNS and mail
How Hostilla.pl helps
Hostilla.pl helps with domain transfers, but .pl, .eu and global domains follow separate registry paths.
What to prepare before contacting support
If you need support, include the domain, account name, time of the problem, exact error message, recent changes and one example URL or mailbox. This lets support check DNS, SSL, mail logs, PHP, database, backups and application configuration faster.
Next useful steps
This guide is part of a topical cluster. Use the links below to continue through related Hostilla.pl instructions.