When this matters
Without logs it is easy to overwrite a working copy or make further changes that make recovery harder.
What to do after a WordPress white screen: backup, error_log, recovery mode, plugins, theme, PHP version and WP Toolkit.
Practical checklist
- do not delete files before checking backup
- read error_log and recently changed plugins
- temporarily switch PHP to a compatible version
- use WP Toolkit or backup to revert the change
How Hostilla.pl helps
Hostilla.pl provides backups and WP Toolkit tools so update failures can be diagnosed without chaotic file deletion.
What to prepare before contacting support
If you need support, include the domain, account name, time of the problem, exact error message, recent changes and one example URL or mailbox. This lets support check DNS, SSL, mail logs, PHP, database, backups and application configuration faster.
Next useful steps
This guide is part of a topical cluster. Use the links below to continue through related Hostilla.pl instructions.
WordPress, apps and site builderPrestaShop hosting - cache, database and store securityWooCommerce hosting - store performance and safe paymentsWordPress hosting with WP Toolkit in cPanelInstallatron - automatic application updates and backupsHow to move WordPress to Hostilla.plAll guidesContact support