When this matters
After DNS migration or configuration changes, the mail client may remember an old server name or connect to a domain without valid SSL.
SSL certificate in mail: IMAP, SMTP, webmail, server name, DNS, SNI and typical mail client warnings.
Practical checklist
- use the server name matching hosting configuration
- check SSL for webmail and mail
- update settings on phones
- do not permanently accept an unknown certificate without checking
How Hostilla.pl helps
Hostilla support can provide the correct server name and check whether the issue is DNS, certificate or client settings.
What to prepare before contacting support
If you need support, include the domain, account name, time of the problem, exact error message, recent changes and one example URL or mailbox. This lets support check DNS, SSL, mail logs, PHP, database, backups and application configuration faster.
Next useful steps
This guide is part of a topical cluster. Use the links below to continue through related Hostilla.pl instructions.
