Start with the symptom
Open the closest question. Each answer gives the first diagnostic step and a direct route to a tool or detailed guide.
1. What is the difference between the customer panel and cPanel?
The customer panel is used for subscriber data, services, domains, payments and invoices. cPanel is used for technical management of one hosting account: files, databases, e-mail, PHP and SSL. One customer account can contain several separate hosting accounts.
2. How can a service be paid for or renewed?
Log in to the customer panel, open the relevant service or domain and add the renewal to the cart. Electronic payment is usually recognized faster than a bank transfer. The renewal period follows the terms of the service.
3. Why is a paid service not active yet?
Check payment status and the selected payment method. A bank transfer must be booked, while domain registration or transfer may also wait for a registry response or subscriber confirmation. Give support the payment number and service name.
Verified by the Hostilla.pl technical editorial team
Updated 2026-07-27. The content is based on the Hostilla.pl service configuration and support procedures maintained by eTOP sp. z o.o.